Refund & Return Policy

For US Orders Only:

  1. Gallery Dept. Clothing allows returns for most items for customers in the U.S. within 7 days after they receive their order.
  2. If it’s been more than 7 days since you received your purchase, we cannot offer you a refund or exchange.
  3. Please note, a $15 restocking fee will be deducted from your total refund amount.
  4. To qualify for a return, the product must be unused, unwashed, in its original packaging, and have all tags attached—exactly as you received it.
To initiate a return, please contact us at sales@gallerydeptclothingus.com. A member of our support team will review your request and get back to you shortly with a return label if your claim is approved. Please include your order number and the reason for the return in your email.

Once you’ve packed up your return, you can drop it off at your nearest shipping facility (USPS/UPS/FedEx). All returns are sent back to our main warehouse. It usually takes 3–7 business days for your return to reach our facility.

Once your return arrives, please allow 2–3 business days for us to inspect and process it. After processing, we will send you an email confirmation regarding your refund. It may take 5–10 business days for the funds to reflect on your original payment method.

International Returns

Gallery Dept. Clothing allows returns from international customers, but you will be responsible for covering any shipping fees and duties associated with the return process.

To return an international order, please contact us at sales@gallerydeptclothingus.com, and our team will provide instructions and an unpaid return label upon approval.

Exchange Policy

Exchanges (US Only)

Gallery Dept. Clothing allows exchanges only for different sizes of the exact same item/style originally purchased. If you wish to receive a different style or item, you will need to place a new order. Standard exchanges do not incur additional restocking fees for U.S. customers.

To initiate an exchange, please email us at sales@gallerydeptclothingus.com.

International Exchanges

We currently do not offer direct exchanges on international orders.

Additional Policies & FAQs

Late or Missing Refunds

Once you receive an email from us confirming your refund, please allow 3–7 business days for the funds to post to your bank account. If you still haven’t received it after this period, please check with your credit card company or banking institution before reaching out to us.

Missing Items

Please inspect your package thoroughly upon arrival. In some cases, smaller items may be tucked inside packaging materials. Additionally, multiple-item orders may occasionally be shipped in separate packages with distinct tracking numbers.

Lost or Stolen Packages

We are not liable for misplaced, lost, or stolen packages. If your tracking status confirms delivery to the exact address provided during checkout, we cannot be held responsible. Stolen or lost packages are non-refundable. For any shipment concerns, contact us at sales@gallerydeptclothingus.com and we will do our best to assist you with the carrier claim process.

Order Cancellations & Amendments

Because our warehouse team processes orders quickly on weekdays, we are unable to make changes or cancel orders once they are placed. This includes changing delivery addresses, shipping methods, or payment details.

If your order was placed on a weekend or a US public holiday, you may request a cancellation within 24 hours of placing the order by emailing sales@gallerydeptclothingus.com.